This course consists of 29 lessons, ranging from approximately 15 to 90 minutes duration, grouped into five units:
Unit 1 - Online communities - new opportunities
This unit covers the benefits and opportunities offered by online communities to facilitate knowledge and information exchange, and describes the key factors for a successful online community.
Lesson 1.1 - Why you should use this module
Unit 2 - Understanding needs and assessing opportunities
Lesson 1.2 - Online communities for development
Lesson 1.3 - Key factors for a successful online community
Lesson 1.4 - E-networking in Communication for Development
This unit explains how to conduct a needs analysis for an online community, how to develop a team and define goals, and looks at the technical, financial, institutional and social issues involved in designing an online community.
Lesson 2.1 - Introduction to needs analysis
Unit 3 - Options, choices, tools and applications
Lesson 2.2 - Creating your team and stating goals
Lesson 2.3 - Assessing the user’s needs
Lesson 2.4 - Skills and resources for an online community
Lesson 2.5 - Barriers to electronic networking
This unit illustrates a wide range of interactive tools and applications for building an online community, their strengths and weaknesses, and how they affect and the nature of the community.
Lesson 3.1 - Overview of technical options
Unit 4 - Designing an online community
Lesson 3.2 - Tools and applications
Lesson 3.3 - Assessing tools and applications
This unit provides guidelines for the design of an online community including introducing online communication in your organization, the professional roles required, the technical choices to be made, and how to plan for marketing, training and evaluation activities.
Lesson 4.1 - Introducing online communication in your work
Unit 5 - Online facilitation
Lesson 4.2 - In-house roles and competencies required
Lesson 4.3 - Making the right technical choices
Lesson 4.4 - Online security and privacy
Lesson 4.5 - Usability and accessibility
Lesson 4.6 - Multilingual computing
Lesson 4.7 - Marketing your online community
Lesson 4.8 - Training for a successful online community
Lesson 4.9 - Monitoring and Evaluation
This unit provides guidelines on how to facilitate an online community and introduces the basic concepts of facilitation, compares traditional and online facilitation, and illustrates a wide range of facilitation tasks and techniques.
Lesson 5.1 - The role of the facilitator
Lesson 5.2 - Face-to-face and online facilitation
Lesson 5.3 - Developing your online community culture
Lesson 5.4 - Preparing and organizing online discussions
Lesson 5.5 - Facilitation techniques
Lesson 5.6 - Facilitation tasks
Lesson 5.7 - Managing membership and roles
Lesson 5.8 - Working with human differences